Letter: Customer (no) service

Oct 25, 2017

About one month ago, I approached the counter of the city of Mukilteo building department requesting information on a piece of property I have owned in the city of Mukilteo for 21 years.

I dealt with a senior planner that shot down every question I asked about my property, and without missing a beat, told me that there was literally NOTHING I could do to change or improve my property, and furthermore that NOTHING had ever been done or approved on said property.

Finally, I requested the file, which upon reviewing the contents, she was shocked and speechless that what I had told her was indeed true, that 20 years ago, it had gone through a permit process to add a garage and later, a carport.

The point of this letter is to expose the treatment I received as a citizen and resident for 26 years, a property owner (multiple), business owner and taxpayer all in our fair city, at the hands of a SENIOR Planner that “knew all the codes” and not once looked a map, computer screen, or property itself via a tax ID.

This is not the norm, as I have dealt with cities and counties in my 30-plus year’s history as a general contractor.

I believe that this treatment is a direct result of the poor leadership and tone set by the current mayor and president of the city council.

This example is setting up a workplace environment that is hostile and unhealthy for its employees and that trickles down to the customer service department and is a direct result of the poor leadership.

The residents of Mukilteo deserve better. We deserve competent leadership that will listen and hear its citizens.

 

Alfred I. Jubie

Mukilteo

Comments (0)
If you wish to comment, please login.